betjuli Responsible Gaming

betjuli was built specifically for players in Bangladesh who want a trustworthy, transparent, and enjoyable online gaming experience. At the heart of that vision is a firm commitment to responsible gambling. We recognise that while the overwhelming majority of our players engage with casino games, sports betting, cricket markets, slots, and live casino entertainment purely for fun, a small number of individuals may develop problematic patterns of gambling behaviour. For those players, we are determined to be part of the solution — not the problem.

Our responsible gaming programme is not a legal checkbox. It is a genuine operational priority embedded in how betjuli functions on a day-to-day basis. Every feature we build, every promotion we run, and every communication we send is evaluated through a responsible gaming lens. We do not celebrate reckless betting. We do not incentivise chasing losses. We do not hide deposit limits or make self-exclusion difficult to find. We promote balanced, informed, enjoyable play.

betjuli is committed to the following core principles of responsible gaming:

• Gambling is entertainment, not income: We consistently communicate that gambling should be treated as a leisure activity with an associated cost — like going to the cinema or a cricket match — and never as a strategy to earn money or resolve financial difficulties.
• Informed decisions: We provide players with real-time access to their own gaming history, deposit records, and session data so they can make informed decisions about their play patterns at any time.
• Easy access to help: All responsible gaming tools — deposit limits, time-outs, self-exclusion — are accessible directly within your betjuli account. You should never need to contact support to activate a protective measure, although our team is always ready to assist you through the process.
• No marketing to at-risk players: Players who have activated any responsible gaming tool, requested a time-out, or are under active self-exclusion will immediately be removed from all betjuli marketing communications, including email, WhatsApp notifications, and on-platform promotional banners.
• Staff training: Every betjuli customer support agent is trained to identify the indicators of problem gambling behaviour in player interactions and to respond with empathy, appropriate guidance, and access to relevant support resources.

betjuli operates exclusively as an 18+ platform. Registration, account funding, and participation in any real-money game, sport, or casino product is strictly prohibited for any individual under the age of 18 years. This policy applies to all players in Bangladesh regardless of location within the country — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else.

Every new betjuli account is subject to a mandatory Know Your Customer (KYC) verification process. During KYC, players are required to submit valid identity documents — such as a National Identity Card (NID) or passport — that confirm both their identity and their date of birth. Accounts where age verification cannot be completed will not be permitted to make deposits or participate in any real-money activity, and any winnings accrued before verification is completed may be withheld pending successful identity confirmation.

If betjuli has reasonable grounds to believe that an account is being used by, or on behalf of, a person under the age of 18, we will immediately:

• Suspend the account and block all access pending investigation.
• Freeze any funds held in the account balance.
• Request identity documentation from the account holder.
• If underage use is confirmed, close the account and return any deposits after deducting any winnings generated during the underage period.
• Where legally required, report the matter to the appropriate authorities.

betjuli provides a comprehensive suite of responsible gaming tools that every registered player can activate at any time through their account settings. These tools are designed to give you meaningful, practical control over your gambling behaviour. Below is a full overview of each available tool.

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself, particularly if gambling is a regular part of your leisure routine. The following warning signs may indicate that gambling is becoming harmful rather than enjoyable. If several of these apply to you, we strongly encourage you to use betjuli's responsible gaming tools or seek support from one of the organisations listed on this page.

Self-exclusion is the most powerful responsible gaming tool available on betjuli. It is designed for players who recognise that they need a complete, enforced break from gambling — a break that goes beyond the willpower to simply not log in. When you self-exclude, betjuli takes technical and operational steps to prevent you from accessing your account for the duration of your chosen exclusion period.

betjuli offers the following self-exclusion periods:

• 6 Months: A half-year break. Suitable for players who are experiencing a period of heightened financial or personal stress and need a meaningful period away from gambling to regain stability.
• 1 Year: A 12-month break that provides extended separation from gambling habits and allows time for professional support or counselling to take effect.
• 3 Years: A long-term exclusion for players whose gambling behaviour has caused significant harm to themselves or their families and who require a sustained period of abstinence.
• Permanent Closure: A lifelong exclusion from betjuli. This option cannot be reversed. Your account will be permanently closed and your data retained only as required by applicable legal obligations. Choose this option if you have decided you will never again engage in online gambling.

What happens during self-exclusion:

• Your account is immediately suspended and you cannot log in.
• All pending withdrawal requests will be processed and paid out to your registered payment method (bKash, Nagad, Rocket, or bank account).
• betjuli will remove you from all marketing lists — you will receive no promotional emails, no WhatsApp messages, and no on-platform bonus offers.
• Any account balance remaining after pending withdrawals are processed will be held securely until your exclusion period ends (for time-limited exclusions) or until a verified withdrawal request is submitted (for permanent closures).
• betjuli staff will not assist you in bypassing, reducing, or ending your self-exclusion early, regardless of the reason provided. This is for your protection.

betjuli is a gaming platform, not a counselling service. While our support team is trained to respond empathetically to players who raise concerns about their gambling, we recognise that professional help from qualified counsellors and support organisations is often the most effective path to recovery. We encourage any player who is struggling with problem gambling to reach out to the organisations below.

All responsible gaming tools on betjuli are accessible directly within your account — no need to contact support to enable them. Follow the steps below to find and activate the tools that are right for you.

If you have any concerns about your gambling behaviour, want to discuss the responsible gaming tools available on betjuli, or simply need someone to talk to, our support team is here for you 24 hours a day, 7 days a week — including all Bangladeshi public holidays. All conversations about responsible gaming are treated with complete confidentiality.

• Email: [email protected] — please use the subject line "Responsible Gaming" so your message is directed to a trained team member immediately.
• Live Chat: Available inside your betjuli account once logged in. Our live chat team typically responds within 2 minutes during peak hours.
• WhatsApp: +880 1700 000000 — for players who prefer messaging support in a familiar format.
• Response Time: All responsible gaming queries are treated as high priority and will receive a substantive response within 1 business hour during all hours of the day.

We want to be absolutely clear: contacting betjuli support about a gambling concern will never result in any negative consequences for your account. We will not pressure you to continue playing. We will not offer you a bonus to change your mind about self-exclusion. Our only goal in these conversations is to help you make the choice that is right for you.