betjuli Privacy Policy

betjuli collects personal data through several channels during your interaction with the platform, including account registration, identity verification, gameplay, financial transactions, customer support communications, and your general use of betjuli.net. The categories of data we collect are described below.

1.1 Identity & Registration Data

When you create a betjuli account, we collect your full legal name, date of birth, national identity number or passport number (for KYC purposes), residential address in Bangladesh, and a valid email address. This information is required to verify your identity, confirm your eligibility to use the platform (including the 18+ age requirement), and maintain your account in compliance with applicable anti-money laundering regulations.

1.2 Contact Data

We collect your email address and mobile phone number (including WhatsApp-registered numbers) to communicate account notifications, security alerts, support responses, and promotional messages where you have opted in to receive them. You may update or withdraw your contact preferences at any time through your account settings.

1.3 Financial & Transaction Data

betjuli records all deposit and withdrawal transactions on your account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, and transaction reference identifiers. We do not store full card numbers or mobile banking PINs. Payment data is processed through encrypted, PCI-compliant payment gateways.

1.4 Gaming & Betting Activity Data

We retain a complete record of your betting and gaming history on betjuli, including: games played, bet amounts, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting obligations.

1.5 Technical & Device Data

When you access betjuli.net, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and referring URL. This data is used for fraud prevention, security monitoring, and platform performance optimisation.

1.6 Communications Data

If you contact our customer support team via email, live chat, or WhatsApp, we retain a record of that communication including the content of messages, timestamps, and the outcome of any support request. These records are maintained for quality assurance and dispute resolution purposes.

betjuli uses the personal data we collect for a defined set of purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account Creation & Management: To register your betjuli account, maintain your player profile, process login authentication, and manage your account settings and preferences.
• Identity Verification (KYC): To verify your identity and age in compliance with our obligations to prevent underage gambling and money laundering. KYC verification may involve cross-referencing your submitted documents against third-party identity verification databases.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method, reconcile transaction records, and investigate payment disputes.
• Platform Operation & Game Delivery: To deliver our sports betting, live casino, slots, Ocean Phoenix, and Fishing game products to you, including maintaining your bet history, game session data, and balance records.
• Fraud Prevention & Security: To detect and prevent fraudulent account activity, money laundering, bonus abuse, multi-accounting, and unauthorised access to the platform. Our anti-fraud systems operate continuously and process account data automatically using risk-scoring algorithms.
• Responsible Gaming Monitoring: To monitor player activity patterns for signs of problem gambling, apply responsible gaming tools (deposit limits, cooling-off periods, self-exclusion), and fulfil our duty of care obligations to players.
• Customer Support: To respond to your support queries, resolve disputes, process account closure requests, and follow up on any issues you raise with our team.
• Legal & Regulatory Compliance: To maintain records required by applicable anti-money laundering regulations, respond to lawful requests from law enforcement or regulatory authorities, and enforce our Terms & Conditions.
• Marketing Communications (opt-in only): To send you promotional offers, bonus notifications, and updates about betjuli products and seasonal promotions (such as BPL, IPL, Eid, and Pohela Boishakh specials) where you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving betjuli's user experience, fixing bugs, optimising page performance, and developing new product features.

betjuli processes your personal data on the following legal bases, depending on the category of data and the purpose for which it is used:

Where betjuli relies on legitimate interests as the legal basis for processing, we have assessed that our legitimate interests are not overridden by your rights and freedoms as a data subject, taking into account the nature of the data, the context of its use, and the reasonable expectations of betjuli players.

betjuli does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your data only in the specific, limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with this Privacy Policy.

• Payment Service Providers: We share transaction data with payment processors such as bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard) solely for the purpose of executing your deposit and withdrawal requests. These providers operate under their own privacy policies and are subject to applicable financial regulation.
• Identity Verification Partners: We may share your submitted identity documents (national ID, passport) with regulated third-party KYC verification services for the purpose of confirming your identity and age. These partners are contractually prohibited from using your data for any other purpose.
• Fraud Prevention Services: Aggregated, pseudonymised risk signals may be shared with fraud prevention platforms to support the identification and blocking of fraudulent activity across the betjuli platform.
• Game Technology Providers: Game studios and software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive the minimum data necessary (such as a pseudonymous player identifier and session token) to deliver their game content to your device. They do not receive your full identity data.
• Legal & Regulatory Authorities: betjuli will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies when required to do so by applicable law, court order, or lawful governmental request. We will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of betjuli's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy.

betjuli.net uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform effectively, remember your preferences, maintain your authenticated session, and analyse how players use the site. The categories of cookies we use are described below:

Strictly necessary cookies are placed automatically as they are essential to the secure operation of the platform. All other cookie categories require your consent, which is collected when you first visit betjuli.net. You may withdraw or adjust your cookie preferences at any time through your browser settings. Note that disabling functional cookies may affect your experience on the platform, and disabling strictly necessary cookies may prevent you from logging in or accessing certain features.

betjuli does not use third-party advertising network cookies or allow external advertising platforms to place cookies on betjuli.net for the purpose of building cross-site advertising profiles.

betjuli retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. Our data retention schedule is as follows:

• Active Account Data: Retained for the full duration of your active account relationship with betjuli, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction. Extended retention may apply where a transaction is subject to an ongoing investigation or legal dispute.
• KYC & Identity Documents: Identity verification documents (national ID copies, passport scans) are retained for five (5) years from account closure, in accordance with financial crime prevention regulations.
• Customer Support Communications: Support chat logs and email correspondence are retained for two (2) years from the date of the final response, unless the communication relates to a dispute or legal matter requiring longer retention.
• Marketing Consent Records: Records of your marketing opt-in and opt-out history are retained for three (3) years from the date of the last consent action, to demonstrate compliance with consent-based marketing obligations.
• Analytics Data: Anonymised, aggregated platform analytics data is retained indefinitely as it does not constitute personal data once fully anonymised.
• Dormant Account Data: If your account has been inactive for twelve (12) consecutive months and you have not responded to our re-engagement communications, betjuli will notify you of our intent to archive your account data. Archived data is retained for the applicable legal minimum period before secure deletion.

When personal data is no longer required, betjuli securely deletes or anonymises it using industry-standard data destruction procedures. We do not retain data beyond what is necessary or legally required.

betjuli implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes the following measures:

• 256-bit TLS Encryption: All data transmitted between your device and betjuli.net is encrypted in transit using 256-bit Transport Layer Security (TLS) protocols. Our SSL certificate is maintained and renewed continuously.
• Encryption at Rest: Personal data and financial records stored in betjuli's databases are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within betjuli's internal systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls, multi-factor authentication, and regular access reviews.
• Penetration Testing: betjuli's platform infrastructure is subject to regular independent penetration testing and vulnerability assessments to identify and address security weaknesses before they can be exploited.
• Incident Response: In the event of a data security incident, betjuli has established incident response procedures to contain the breach, assess its impact, notify affected players without undue delay, and remediate the cause.
• Staff Training: All betjuli staff with access to personal data receive mandatory data protection and information security training as part of their onboarding and on an annual basis thereafter.

No internet-based platform can guarantee absolute security against all possible threats. However, betjuli commits to maintaining security measures that meet or exceed industry best practices for online gaming platforms serving the Bangladesh market.

As a betjuli player, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a request to our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within five (5) business days and respond in full within thirty (30) days.

• Right of Access: You have the right to request a copy of the personal data betjuli holds about you, including what categories of data we hold, for what purposes, and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Note that erasure requests may be subject to legal retention obligations that prevent us from deleting certain records (such as financial transaction history required under AML regulations).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed or while an objection to processing is being evaluated.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to betjuli in a structured, commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another organisation where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where betjuli relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes, which will be honoured immediately.
• Right to Withdraw Consent: Where betjuli processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any processing that occurred prior to withdrawal.

betjuli will never discriminate against any player for exercising their privacy rights. Exercising these rights will not affect the availability of your betjuli account or any services you are entitled to receive, except in cases where the data requested to be deleted is essential for the ongoing operation of your account.

betjuli is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from any individual under the age of 18. The collection of data from minors is expressly prohibited under both our Terms & Conditions and this Privacy Policy.

All account registration applications are subject to age verification checks. Where betjuli has reasonable grounds to believe that personal data has been submitted by or on behalf of an individual under the age of 18, we will immediately suspend the relevant account, delete the associated personal data, and — where applicable — notify the appropriate authorities.

betjuli supports responsible parenting through proactive communication. We do not target advertising or promotional content at individuals under the age of 18, and we work to ensure that betjuli.net cannot be accessed by minors through known shared-device or school-network IP ranges.

betjuli reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via the email address on their account and/or display a prominent notice on betjuli.net. The revised policy will take effect on the date stated in the update notice.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the betjuli platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or betjuli's data protection practices, please contact us using the details below. All privacy-related communications should be submitted in English to ensure the fastest possible response from our team.

betjuli is committed to resolving any privacy concern raised by players in a fair, transparent, and timely manner. If you are not satisfied with our response to a privacy concern, you may escalate the matter through applicable legal channels in your jurisdiction.